Refund and Returns Policy

Overview

Eligibility for Returns

• Be unused, unopened, and in the same condition as received (e.g., original packaging, tags, and any included accessories intact).
• Be accompanied by valid proof of purchase, such as your order confirmation email or order number.

• Used fidget toys (e.g., squishy toys with signs of wear, spinners with scratched surfaces, or pop-its with stretched silicone).
• Customized or personalized fidget toys (if applicable).
• Items damaged due to improper use (e.g., excessive stretching, exposure to water, or rough handling).

Partial Refunds

• Fidget toys returned with minor damage to packaging (but the product itself is unused and undamaged).
• Items returned after the 20-day window but within 25 days of delivery, with a valid reason (e.g., unexpected delays in receiving the item).
• Items missing non-essential accessories (e.g., a decorative keychain included with a fidget cube, but the cube itself is unused).

Refund Process

1. Submit a Request: Email dolley@stationers.pro within 20 days of delivery. Include your order number, the name of the fidget toy, and a brief explanation for the return (e.g., “wrong design,” “unwanted gift”).
2. Receive Return Authorization: We will respond within 2 business days with a return authorization code and our official shipping address.
3. Ship the Item: Mail the fidget toy to:
    

   Stationers LLC

    

   8243 Explorador Calle

    

   Denver, CO 80229-5566

    

   USA

4. Inspection & Approval: Once we receive your return (typically 3–4 business days after shipment), we will inspect the item. We will email you to confirm refund approval or rejection. Approved refunds are processed within 7–10 business days and credited to your original payment method (e.g., credit card, PayPal).

Late or Missing Refunds

1. Check your bank or credit card statement first—financial institutions may take 3–5 additional days to post the refund.
2. Contact your credit card issuer or bank to inquire about pending transactions.
3. If the refund still does not appear, email dolley@stationers.pro with your order number and refund reference (from our approval email) for further assistance.

Sale Items

Exchanges

1. Follow the first two steps of the refund process (submit a request and receive return confirmation).
2. Note your desired replacement (e.g., “exchange blue fidget spinner for red”) in your initial email.
3. Once we receive and inspect your returned item, we will ship the replacement at no additional cost (standard shipping only).

Gift Returns

• If the gift was shipped directly to you and you have the gift receipt or order number, you can request a store credit equal to the item’s purchase price. Once your return is approved, we will email you a digital gift card for use on stationers.pro.
• If the gift giver shipped the item to themselves first, refunds will be sent to the gift giver’s original payment method. They will be notified of the return and refund.

Return Shipping Costs

• Customer Responsibility: You will cover all return shipping costs, which are non-refundable. If you receive a refund, return shipping fees will not be deducted from the refund amount.
• Exception for Defects/Errors: If you received a defective, damaged, or incorrect fidget toy (e.g., you ordered a sensory ball but got a fidget ring), contact us within 48 hours of delivery with photos of the item. We will provide a prepaid shipping label for the return and send a replacement or issue a full refund (including original shipping costs).

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